Edward Neutz Sons and Daughters Moving

They previously moved us so, I thought I’d use them again. This time they booked us with 2 movers instead of 3 estimating 2hrs. Well it took more than 6 hours and one of the boys put my son’s brand new nursery dresser on the wrong dolly and dropped the entire thing down the stairs. Completely shattered then proceeded to tell me they usually charge for having to toss broken furniture but, this time they won’t. To me that was just crazy to hear.. as if I should be grateful for them tossing my son’s brand new dresser? Then they clearly stacked boxes on top of ones marked do not stack putting heavier boxes on top of glassware. They then left an entire dresser at the old house I told them twice to put in the truck. After unpacking my glassware was broken, my lamps are missing the main piece to hold the shades.. and I’m out of a dresser for my son. Once I went to pay they told me it’s an extra 5% charge for using a credit card. They never mentioned this booking either move and I paid cash last time. They then told me their manager would reach out about the broken dresser but, he never did. I called a week later and they were able to send guys to retrieve the other dresser that was left at the old house. Then the manager said he’d get back to me on the broken dresser. One month passed I call twice and they said they moved the paperwork to upper management and they will reach out. Two months passes and the lady I spoke to said she marked it as urgent that they will do something for us. Here we are 3 months later. No call back no nothing. I would highly recommend using a different company.

Move size: 3 Bedroom Home Service cost: $1000

I had two workers that were fast and furious.  Hardly took breaks and it was hot.  Even though our move from a BIG house to an aparrtment aruond the corner, these guys are movers and shakers., In fact, the quote they gave me was HIGHER than it actually was but it was because they moved fast.  I appreciated that.  There was a third worker but he didn't do too much and couldn't move that fast due to his weight up and down the stairs.    I would recommend them to any one and am looking into using them again.

Service cost: $376

We recently moved out of state for the first time from Ky to Mo after 42 years of marriage. From my first call talking with Ed Neutz, who gave a very detailed estimate over the phone months before the move date, to working with Matthew Neutz, his son, who came to the home to take inventory and give a firm quote, to the guys who handled the move, I had a wonderful experience and Ed Neutz Sons & Daughters Moving made the whole experience as stress free as any move can be. Our sincere "Thank you" goes to Ed, Matt, and all the great team of movers that took care of us with such care!

Service cost: $9700

From the other reviews on this site, I can only conclude that complainers like to complain, but satisfied customers just get on with their lives.  Let me tell you, this is a conscientious, professional outfit.  All of the packers are women, and after unpacking over 200 boxes, we did not have so much as a broken light bulb.  But it doesn't stop there.  Their quote was a few hundred dollars over the other movers we considered, but Neutz and company brought more to the table - more movers, an extra truck.  They even had a unique way of moving our hanging clothing - using racks they wheeled into our old garage, we hung our clothes on them, they shrink-wrapped them, rolled them into the new garage (more convenient, and much less expensive than those wardrobe boxes).They started loading our fragile items several hours before our schedule closing to sell our home (and purchase our new home, less than 4 miles away).  While loading, I got a call from our realtor that the closing had to be cancelled and rescheduled.  Neutz's people unloaded the truck - and THEY REFUSED TO CHARGE US FOR LOADING AND UNLOADING, since it wasn't our fault.  The move took place two days later.  They showed up on time, unloaded quickly (into a  5-bedroom house on two levels), came back twice to pick up paper and broken down boxes.  Damage?  Nope.  A very slight surface scratch on one table, which Mr. Neutz himself came out and repaired - otherwise, not a splinter's worth.  And, to top it off, even with full value replacement coverage, the final tab came in hundreds of dollars below the original quote.You want an ethical, professional group to move your household - Ed Neutz is the man to call!

Service cost: $6300

We are having our floors refinished and were looking for a company that could move some of our furniture to our lower level, garage and store the rest. We were pleasantly surprised with the service starting with the 1st phone call with Libby. Libby gave me a detail list of all charges and services. Jamie and Quincy were awesome!! They were very careful to wrap our furniture and make sure we were happy. We have moved four times and I can say this was the best experience.
Thanks to all of you at Neutz Moving!
Jerry and Linda Oliver.

Move size: 3 Bedroom Home Service cost: $962

We recently moved from a house to a patio home. I had never heard of Nuetz Movers but decided to use them because they were recommended by a friend. Because our home sold so quickly and we had not found a patio home yet, we had to put our furniture in Nuetz storage for a month. Erin was very helpful and the move to storage went well. The guys were on time, very nice and moved quickly. However, I was very disappointed when my furniture arrived from storage. There were numerous damaged pieces, the frame for my coffee table was missing and the glass top was broken. My white sofa and chair were soiled because they did not shrink wrap or cover them. These pieces had been in my living room and were rarely used. The arms of the pieces and the cushions were stacked against the wall of the truck and since they were not covered, they got soiled. Ed Nuetz came to my home and did repairs to some of the damaged pieces and replaced the glass broken on my coffee table. He told me a soft brush would remove the soil that it was just dust from storage. I brushed the pieces but it did not help. I decided I would get a new sofa and chair and take the soiled ones to a consignment store. However, the consignment store would not take them because of the soiled arms and cushions. So I now have a $1,200 sofa and an $800 chair from the Cherry House that I need to see if they can be cleaned or I will have to replace them. The fabric on the pieces have silk background and I’m afraid if I try to have them cleaned it will cause water rings that will look even worse. Because of all the issues, I would not recommend Nuetz storage. I would also highly recommend that Nuetz shrink wrap all upholstered furniture to avoid this problem in the future. I would also recommend anyone moving to take additional insurance if you have good furniture, movers will only pay .16 cents per pound that will not cover any repairs or replacements.

Move size: 3 Bedroom Home Service cost: $3363

Neutz Moving handled my packing and move. Everything was handled very professionally.
Jamie and BK were in charge of the packing. Everything was packed and labeled very well. It is so important with a lot of glass and valuable items. It also makes it much easier to find the important everyday items to unpack first.
The moving crew (sorry I don’t remember all their names) were hard working and very courteous always asking if I needed any help with items. I had several heirlooms that could not be replaced. There were all padded and wrapped very well so there was not damage.
Overall from my first conversation with Edward that reassured me and helped with my anxiety over the whole process to everyone else involved it help to make for any easier day.
Thanks!

Move size: 3 Bedroom Home Service cost: $2200

My team of movers ( Dastin, Brandon, Ryan G, Noah, Jacob, Ryan N and Macrae) did an excellent job moving my possessions from a contemporary home into a historic home.

They formulated a plan to move us quickly and efficiently. Going the extra mile they treated my home like it was theirs and impressed me most by hand carrying a great number of boxes to our attic (up two flights of steps) without complaint.

These men handled my move professionally with respect, courtesy, and without any damage to our home. I highly recommend Edward Neutz Movers and my team to anyone who is moving.

Move size: 4+ Bedroom Home Service cost: $2800

The name Neutz is synonymous with great service. We have been customers of the auto repair shop and car dealership for years. The moving company is just as great. The movers were courteous, hard working, and friendly. They worked non-stop from the minute they arrived until they finished, only taking a very brief break to catch their breath. (We had some heavy items on some challenging staircases.) I highly recommend this company and plan on using it again when we move to our new home in six months. Thank you!

Move size: 3 Bedroom Home Service cost: $1008

The people who work there are very pleasant and easy going but I did not receive all that I was suppose to. I paid $18 for a wardrobe box that was suppose to have a pole to transfer my hung up clothes with the movers putting them directly in the closet. There was no pole and my clothes were left in the bottom of the box. Furniture was wrapped but they did not unwrap them all. Also not all mattresses were put on the beds. As a senior citizen the things they were suppose to do but didn't made it difficult for me and I had to pay another person to do what they did not do.

Move size: 2 Bedroom Home Service cost: $1051

After receiving four quotes of which Neutz Moving was the most reasonable and accurate in terms of time, equipment and manpower, our large 2 day move that required a total of 3 truck and 8 movers took place in a manner that was professional and seamless. The 5 man team of Tim S., Ant, Issac, Taj and David on day one loaded and delivered two full trucks of furniture in a timely and safe manner. Day two's truck manned by the 3 man team of Tim S, David and Corey was also packed and delivered just as the day before.

From the estimating to the completion of the full job the entire process was done with ease and care for our belongings. With Tim's supervision over the full move the teams were hard working and an enjoyable group to have in our homes. Upbeat and very friendly throughout, despite the heat and heavy lifting, each person knew what they were doing and how to work together. The teamwork displayed on the move of one extremely heavy item indicated that members of this group had been together before and knew how to handle even the toughest of tasks.

Furniture and all belongings were undamaged and delivered with the kind of care we would have given had we moved ourselves.

We highly recommend Neutz Moving as a company for anyone to consider when looking to relocate.

Move size: 4+ Bedroom Home Service cost: $3871